Media Researcher

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ResponseSource media information services help communications between businesses, public relations professionals and the media. Our Media Contacts Database provides hundreds of clients with up-to-date and accurate information on thousands of media outlets in the UK and Ireland.

We are seeking a focused, enthusiastic and hard-working individual who is computer literate and has a great telephone manner. Previous work experience in a customer focused (ideally office based) environment would be preferred. The candidate must be adaptable to change in a fast growth environment.

Duties and Responsibilities

Research and compile information via phone, email and online resources
Input information accurately into the ResponseSource Media Contacts Database, in line with agreed objectives and targets
Work closely with other members of the research team to help ensure team targets are met/exceeded
Handle client enquiries in a professional and timely manner
Keep a record of all contact while researching and dealing with customers
Write short industry related news stories and conduct interviews
Monitor our journalist and PR enquiry service
Suggest and assume ownership of ideas for product development
Undertake additional duties as required
Person specification

Customer service experience (preferred)
Proven ability to work both independently and as part of a team
Excellent written and verbal communication skills
Proven ability to work well under pressure and meet deadlines
Proactive and self-motivated
Excellent organisational skills and attention to detail
Willingness to be flexible in approach and manage change
Commitment to the objectives of the organization
To apply, please email your CV and a covering letter explaining why you are suitable for the role, providing supporting evidence in relation to duties and responsibilities and examples of how you match the person specification.

Please note: CVs without covering letters will not be considered.

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